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You may encounter a customs or duty fee when receiving your order. This is not in the control of adidas Cases and this fee will be dependent on your country. You have the right to return one or several products for a refund within 14 days after receiving your order. The product should be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers. Products purchased directly from our website have to be returned to our warehouse for a substitution to be made.
A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product. Please note that you need to pay the return cost when returning your order.
If you wish to make an exchange, please state the product you wish to exchange to on the delivery note and we will send you the replacement as soon as we receive the return. Please note that we always refund you the amount that was paid for each product upon return. For instance, if you have bought a product with a discount code, we will refund you the amount you have paid.
Due to payment reasons, we cannot exchange your product for another product. Our apologies for the inconvenience. If you wish to return your order, please send it back to us and we will handle your return as soon as we receive it. Please note that you need to pay for the return cost. Once your parcel has left our warehouse you will receive an email with a shipping confirmation. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point.
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Home FAQ. How do I know if my purchase was successful? An email with an order confirmation will be sent to the email address that was given when completing the order. If you haven't received your order confirmation, please check your spam folder. Can I adjust my order? Our goal is to send all orders as quickly as possible. Usually, an order is being handled as early as 15 minutes after the order has been placed.
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